FAQs

Yes. Our online courses are compatible with most up-to-date browsers.

Yes. You will be emailed an order receipt immediately after purchase

No. To ensure security and course reporting, each person must have their own account profile and unique login username and password. Personal security questions will be used when taking the course for identity verification.

Due to the copyrighted nature of Altus’ online course content, once payment has been rendered and the course accessed, a refund cannot be issued. Any other refund scenario will be resolved on a case-by-case basis.

You have up to 180 days to complete the course or until the expiration date of the course. The expiration date is listed in the course description and is set by the state licensing board.

No, not at all. Our online courses are very user friendly, even for people who don’t have computer experience. Altus’ Training is available for assistance Monday-Friday, 8:00 – 5:00 CST. We can also be reached after hours through our website, www.altuscontinuingeducation.com by clicking the “Contact Us” link. Our phone number is (972) 388-6325.

No. You can log out at any point during the course and the program will remember where you stopped and next time you log in you can resume where you left off. If the course has a timer, it is because the state board requires that you spend a minimum amount of time actively engaged in each lesson. It is important that you remain actively engaged and do not leave the screen idle for more than a few minutes or you may be logged out which could affect the bookmarking.

Yes. All courses that we offer have been approved where required.

Yes. We will report your attendance within 24 hours of your completion.

You can shop at www.altuscontinuingeducation.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.altuscontinuingeducation.com  is registered with the Authorize.Net Verified Merchant Seal program

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phn Call Now (972) 388-6325
location P.O. Box 910088 Sherman, Tx 75091
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